Cookie Policy

Last updated: 22 April 2026

1. Introduction

This Cookie Policy explains how FEEL HEARD LTD uses cookies and similar technologies when you visit or interact with https://feelheard.co/.

In this Policy, “Feel Heard”, “we”, “us”, and “our” mean FEEL HEARD LTD. “You” and “your” mean any visitor or user of our website.

Cookies and similar technologies help websites function, remember user preferences, measure performance, maintain security, and, where permitted, support analytics and marketing-related activities. Some of these technologies are strictly necessary for the operation of the website. Others are optional and should only be used where the law allows, including where valid consent is required.

The UK Information Commissioner’s Office states that the rules do not apply only to traditional cookies. They also apply more broadly to technologies that store information on, or access information from, a user’s device, including tracking pixels, scripts, tags, web storage, and fingerprinting methods. 

2. Who We Are

Feel Heard is operated by FEEL HEARD LTD, a company registered in England and Wales under company number 17145719.

You can contact us at:

FEEL HEARD LTD
Company number: 17145719 (registered in England and Wales).
Email: info@feelheard.co
Website: https://feelheard.co/.

Our registered office address is publicly available on the Companies House register at https://find-and-update.company-information.service.gov.uk/.

3. What Are Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit a website. They can remember actions, settings, and preferences, and they may also be used to recognise a browser over time.

Similar technologies can work in related ways, even where they do not look exactly like traditional cookies. These may include:

  • Tracking pixels: Small image-based or code-based tools that help measure activity or page views.
  • Scripts and tags: Code elements that can load functions, analytics tools, or third-party services.
  • Web storage: Browser-based storage tools, such as local storage or session storage.
  • Device-access tools: Technologies that read or store information on your device for technical, analytical, or preference-related purposes.

The ICO explains that PECR applies to any technology that stores information, or accesses information already stored, on a user’s terminal equipment, including cookies, tracking pixels, scripts, tags, web storage, and fingerprinting techniques. 

4. Why We Use Cookies and Similar Technologies

We may use cookies and related technologies for the following purposes:

  • Strictly necessary functions: To make the website work properly, support security, enable basic navigation, and remember essential technical settings.
  • Performance and analytics: To understand how visitors use the website, which pages are viewed, how the site performs, and how we may improve it.
  • Preference management: To remember settings or consent choices, where applicable.
  • Communications and integrations: To support embedded tools, booking flows, or related service functionality.
  • Marketing and measurement: Where applicable and lawfully permitted, to measure campaign performance or support marketing-related activity.

Some of these uses are essential. Others are optional and may depend on the consent choices you make through our cookie banner or preference tool.

5. Legal Basis and Consent

Because Feel Heard operates in the United Kingdom, our use of cookies and similar technologies is governed primarily by the Privacy and Electronic Communications Regulations 2003 and, where personal data is involved, by the UK GDPR and the Data Protection Act 2018.

ICO guidance states that, as a general rule, storing or accessing information on a user’s device requires consent unless a recognised exception applies. The ICO also makes clear that non-essential cookies should not be set before valid consent is obtained, and that continued browsing on its own is not valid consent. 

Where consent is required, we aim to obtain it through a clear affirmative action using our cookie banner or preference mechanism.

Non-essential cookies and similar technologies are not placed on your device, and no non-essential tracking is activated, until you have provided valid consent through our cookie banner or preference mechanism. If you take no action, or if you decline, only strictly necessary cookies will operate.

6. When Consent May Not Be Required

Not all storage and access technologies require consent in every case. ICO guidance explains that there are limited exceptions, including where the technology is:

  • For communication transmission: Used solely to transmit a communication.
  • Strictly necessary: Necessary to provide a service requested by the user.
  • For statistical purposes: Used solely to collect statistical information for improving the service, where the relevant conditions are met.
  • For appearance preferences: Used solely to improve or adapt the appearance or functionality of the service to the user’s preferences.
  • For emergency assistance location: Used solely to identify the location of a user requiring emergency help.

Even where an exception may apply under PECR, the UK GDPR may still apply if personal data is involved. 

For that reason, we review the role of each category of cookie or similar technology before deciding whether consent is required.

7. Types of Cookies We May Use

The specific cookies and similar technologies in use may change over time as the website develops. In general, the categories we may use include the following.

A detailed inventory of the specific cookies and similar technologies currently active on our website, including their names, providers, purposes, types, and expiry periods, is maintained at the foot of our Cookie Policy page at https://feelheard.co/cookie-policy/. You should refer to that inventory for the most current and complete record of individual cookies in use.

Strictly Necessary Cookies

These cookies are necessary for the website to operate properly and securely. Without them, key parts of the website may not work.

They may be used for purposes such as:

  • Security: Protecting the site against misuse or malicious activity.
  • Core functionality: Enabling page navigation, session continuity, and access to essential functions.
  • Consent management: Remembering your cookie choices.
  • Load balancing or technical operation: Supporting stable delivery of the website.

Because these cookies are tied to the functioning of the service, they may be used without consent where the legal conditions for that exception are met.

Analytics and Performance Cookies

These cookies help us understand how visitors use the website. For example, they may help us measure traffic, identify the most-visited pages, review how users move through the site, or understand whether technical changes improve performance.

Based on the project details already provided, this category may include analytics services such as Google Analytics, and may also include tools connected with communications or website operations where relevant.

Depending on how these tools are configured and the legal basis relied upon, analytics technologies may require consent before activation.

Functionality Cookies

These cookies remember certain preferences and improve convenience for returning users. They may be used to remember settings such as interface preferences, regional preferences, or similar website choices.

Marketing or Measurement Cookies

Where we use marketing-related tools, these cookies or similar technologies may help us understand the effectiveness of campaigns, track interactions with communications, or support audience measurement and related activities.

We do not treat these as essential. Where the law requires consent, they will only be used after that consent has been given.

Performance and functionality cookies:

These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use.

Analytics and performance cookies:

These cookies help us understand how visitors use our website, allowing us to improve performance and user experience.

Name:_ga
Purpose:Distinguishes users and tracks website usage.
Provider:Google Analytics
Type:HTTP Cookie
Expires in:2 years
Name:_ga_XC1XLKF03D
Purpose:Maintains session state and tracks usage.
Provider:Google Analytics
Type:HTTP Cookie
Expires in:2 years
Strictly necessary cookies:

These cookies are essential for the operation and security of the website.

Name:csrf_token
Purpose:Protects forms and user interactions from security threats.
Provider:feelheard.co
Type:HTTP Cookie
Expires in:1 year

8. Third-Party Cookies and Technologies

Some cookies or similar technologies may be placed by third-party service providers rather than directly by Feel Heard.

Where third-party cookies or similar technologies are present, the providers placing them may include, among others:

  • Analytics providers: Services such as Google Analytics, which collect anonymised or pseudonymised data about website usage, traffic sources, page views, and visitor behaviour to help us understand how the website performs and where improvements may be needed.
  • Platform and infrastructure providers: Services connected with website hosting, content delivery, form management, scheduling tools, or integrated booking and communication features, such as those supplied through the HubSpot platform.
  • Marketing and measurement providers: Where applicable and where consent has been obtained, tools that measure campaign performance, track interactions with promotional communications, or support audience analysis.
  • Embedded functionality providers: Scripts, widgets, or integrations that support specific website features, such as consent management tools, embedded forms, live chat, or other interactive elements.

Where third-party technologies are active, the relevant provider may receive certain information generated through your interaction with the website, subject to their own privacy practices and the settings in place.

We do not control every aspect of third-party technologies. Even so, we aim to review the services we use and present them through our consent approach in a way that reflects the applicable legal framework.

9. How We Manage Consent

When you first visit our website, you may be presented with a cookie banner or similar consent interface. Through that mechanism, you may be able to:

  • Accept all: Allow all available categories of cookies and similar technologies.
  • Reject non-essential categories: Decline optional technologies.
  • Customise settings: Choose which categories you want to allow.
  • Revisit your choices: Update your preferences later.

The ICO states that consent must be a genuine choice, must involve a clear affirmative act, and must be as easy to refuse as to accept in practical terms. The ICO also states that websites should clearly explain what cookies do and why they are used. 

If you change your consent choices, future cookie activity on the website should reflect those updated choices, subject to technical limitations and the time needed for settings to refresh.

10. How Long Cookies Remain on Your Device

Some cookies remain on your device only for the duration of your browsing session. These are usually referred to as session cookies.

Others remain for a longer period and are used to remember settings or recognise a browser over time. These are commonly referred to as persistent cookies.

The lifespan of a cookie depends on its function and how the relevant tool is configured. Our specific cookie inventory may change from time to time as providers update their services or as our website changes.

11. Consequences of Refusing Cookies

You are not required to accept non-essential cookies.

If you refuse or disable certain cookies:

  • Core website access may still work: Essential functions should continue to operate, subject to ordinary technical limitations.
  • Some features may not work as intended: Certain pages, embedded services, or convenience features may be limited.
  • Analytics may be less accurate: We may receive less information about how the website is used.
  • Personalisation may be reduced: Certain saved settings or convenience functions may not be available.

If you choose to block all cookies at browser level, some websites, including ours, may not function correctly.

12. Managing Cookies Through Your Browser

In addition to using our cookie banner, you can manage or delete cookies through your browser settings. Official support pages for major browsers include:

Browser controls are useful, but they do not always replace website-level consent tools. Depending on the browser and device, blocking cookies may also affect website functionality.

13. Additional Analytics Opt-Out Tools

Where analytics tools are in use, additional provider-level controls may also be available. For example, Google makes available a browser add-on for opting out of Google Analytics in supported environments:

The availability and effectiveness of external opt-out tools depend on the provider, browser, and device used.

14. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in law, guidance, technology, website functionality, or the tools we use.

The latest version will always be posted on our website with the updated date shown at the top of the page.

15. Contact Us

If you have questions about this Cookie Policy or about our use of cookies and similar technologies, please contact us at:

FEEL HEARD LTD
Email: info@feelheard.co
Website: https://feelheard.co/.

Scroll to Top